How do I get started?
Simply fill out our sign up form here or email us some basic information: name, address, phone number, a description of your pet, and requested dates of service. We will respond to you within 24 hours with a welcome email and a link to sign in to your new Time to Pet account. Once you sign in you will be prompted to finish setting up your account and you can add a credit card for billing. Account setup is intuitive and user friendly, but if you have any questions you can call or email us at any time.
will i get to meet my walker?
Of course! Once your account is approved, we will schedule a meet-n-greet with the main walker in your area. This meet-n-greet is a great time to review all of your pet’s care instructions, go over harnesses and gear notes, and hand off keys to your walker.
will i have more than i walker?
Consistency is very important to us and we strive to maintain a single walker for each home whenever possible. If your main walker is out sick or unavailable, another of our fully trained walker staff will fill in until your main walker returns. All of our walkers are employees (not independent contractors) which means they are thoroughly vetted, background checked and covered by Liability, Workers Compensation, and Disability Insurance.
what are your PUP safety practices?
All pups must have a backup measure in place during walks in case their regular gear fails. Our walkers carry nylon slip backup collars for use in addition to your pup's regular collar or gear. Before leaving the home, all dogs must have 1.) Properly adjusted collar/gear 2.) ID tags 3.) A backup slip collar. If you prefer us not to use an additional collar, just let us know and we will use a halti-link as a backup measure instead. RidgeWalks issues Blueberry 4’ nylon clip leashes to walkers and we stay up to date on all current brands and styles of walking gear and harnesses, including head harnesses and multi-clip freedom harnesses.
what are your covid-19 safety practices?
We understand the concern surrounding Coronavirus (COVID-19), and are taking actions to slow the progression of the virus and ensure the safety of you and your pups. We take cleanliness very seriously, and have increased our sanitation efforts by regularly sterilizing our gear and increasing cleaning cycles. We are wearing face masks during service, wiping down gear before and after walks, sanitizing doorknobs, and using hand sanitizer between visits. We are also taking measures in our personal lives (social distancing, practicing mindful greeting, avoiding group gatherings, etc.) to help prevent community spread. We are closely monitoring the situation and following updates from the NYC Department of Health. We’ll continue to take additional actions as necessary to help protect the community.
how do keys work?
The security of your home is one of our top priorities. All keys are filed in our online system by number and then added to a secure locked key ring specific to your location. Your home address will only be visible to your walker on the day of your visit via the Time to Pet app.
how does billing work?
We send billing invoices weekly for the previous week of service. You will have the option to directly approve payment, or set up auto payment for regular billing.
what about extreme weather?
As long as your pup is able to walk comfortably, we will make sure they get their full walk time. If a walk ever needs to be cut short (extreme heat, cold, snow or rain) we will always let you know ASAP and will spend extra social time inside with your pup after. Elderly and flat faced breeds are especially sensitive to temperature extremes, so we take special care to go at your dog’s speed at all times. During winter walks we happily use booties or Musher’s Secret to protect your pup’s paws from salty sidewalks, and during summer months our walkers carry extra water in case anyone needs a mid-walk cool-down.
do you walk all breeds?
Yes! It is a myth that a dog’s behavior is determined by their breed. We care for all breeds and temperaments!
can my dog walk in a group?
We love group walks and so do many of our pups! Let us know when you sign up if you prefer group walks and we’ll do our best to match your pup with another friendly pooch in the area. We never walk more than 4 dogs in a group at one time.